We want you to love your Hushvana sleep essentials. If something is not right, you can return it within 30 days of delivery.
Return window and conditions
- You have 30 days from the date your order is delivered to request a return.
- Items must be unused, in the same condition you received them, and in their original packaging.
- Final-sale items and gift cards cannot be returned.
How to start a return
- Email contact@lustrevana.com with your order number and the item(s) you want to return.
- We reply with the return address and instructions, usually within 1 business day.
- Send the item back with a tracked shipping method and share the tracking number with us.
Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect.
Refunds
- Once your return arrives and is inspected, we email you to confirm.
- Approved refunds are issued to your original payment method within 5 business days. Your bank may need a few extra days to show the credit.
- Original shipping was free, so there is nothing to deduct from your refund.
Exchanges
Want a different color or size? Email us and we will help you swap it. The quickest way is to return the original item and place a new order.
Damaged, defective or wrong items
If your order arrives damaged, defective or is not what you ordered, email us within 7 days of delivery with your order number and a photo or short video of the issue. We will send a free replacement or a full refund, and you will not pay any return shipping.
Order cancellations
You can cancel your order free of charge before it ships. Email us as soon as possible with your order number. Once an order has shipped, please follow the return process above.
Contact
Hushvana, a brand of LUSTREVANA GROUP LLC
30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: contact@lustrevana.com · Phone: +1 (307) 855-1546